Search

Search
Welcome to the Vortice knowledgebase. For general questions please press the General Questions button. For specific product related questions, either type the product name into the search bar which brings up all the information for that product, or use the dropdown box on the left.

Product FAQ

Product FAQ

General Questions

General Questions
  • General Questions

Search

Search

Reset

FAQ's

A-E 454M

Which controller should be used with 42307?
The only available speed regulator for 42307 is the following:12815 - IREM INVERTER 4 M (frequency inverter).

Accessories

What is a soaker sheet?
It goes over the fan and has the upstand moulded into it. It replaces the roof panel.
What do the dimensions measure on a Soaker Sheet?
The dimensions are the width of the sheet and not the hole size.
Do you do bespoke Soaker Sheets?
No, the best place to contact is Weatherform who offer a bespoke service.
What is the purpose of an upstand?
It is to raise the fan off of the roof, to allow air movement beneath the fan and to keep the fan away from a build up of rain water.

Alternatives

What is the alternative to the discontinued 11570F?
11646 - Punto M100/4" AP and 22131 - Window Kit.
What is the alternative to the Vort Max S?
11952 - Quadro Super (non timer), 11954 - Quadro Super T (has a timer). It is a different shape to Vort Max though, which was rectangular whilst the Quadro is square.
What is the alternative to the Vort Record range?
All of the Record range has been discontinued, apart from the timer version 11630. It has been replaced with the Punto, however this is square and the Record was rectangular.
What is the alternative to the Vort Micro T and the Vort Medio?
We have discontinued these items 20 years ago, therefore you can not get spares for these products. There are still a number of Vort Micro T in production, so you can buy a replacement fan (11910) however there isn't a replacement Vort Medio. The best alternative is to replace with a Quadro.
What is the alternative to the Ariant?
We no longer do this model and it has been replaced by the Vort Penta, can get from ADR FAST LEC, which has the same connections and works the same.
I have a problem with an old Ariant fan?
This is a continuously running fan - runs at a trickle rate and has a switch to turn it onto boost (complies with System 3 of the Part F regulations). It does not have filters. If it stops working check the impellars and ductwork are clear.
What alternatives are there for reversible fans?
The Vario is the only reversible fan we have.
What is the alternative to the plate fan?
This will either be our 'E' range or 'AE' range. E range has a red propellor, amd the AE range has a black propellor.
Does Vortice do a panel fan?
Yes, the 9" Vario - 12452.
What is the alternative to the Eco 3 / Eco 4 (3BVL RF)?
We no longer stock this product or any spares, please contact Heat Rae Sadia UK.
What is the alternative to the M 12 /5 T Record Range?
This has been discontinued, the replacement would be 11128 or 11311.
What is the alternative to the CA 200 N?
This has been discontinued, the replacement would be 16038.
What is the alternative to the M10/4?
All of the Record range has been discontinued, apart from the timer version 11630. It has been replaced with the Punto, however this is square and the Record was rectangular. The replacement punto would be 11201.
What is the alternative to the Vort Press?
This product has been discontinued. The Quadro is the best alternative. No spares are available.
What is the alternative to the VMC?
This has been discontinued for years and has been replaced with the Vort Penta.
What is the alternative to the Vort Super S?
The Quadro Super is closest alternative.

Angol

Can the Angol be mounted upside down?
No it was not designed to be upside down so you will be putting unnecessary strain on the bearing, potentially shortenening the life of the fan.
Does the Angol discharge from the side?
Yes. Intake is in the bottom of the fan. It is designed to sit vertically.
Does the Angol have a backdraft shutter?
No so you require use a gravity grille with this fan.

Ariett

What is the maximum length of ducting that can be used with the Ariett?
Up to 6m approximately.
Is there a backdraft shutter on the Ariett?
Yes there is one fitted inside, so use a fixed grille with this fan.
Can the Ariett Habitat be switched via a lighting circuit?
No needs its own circuit and a 2 way switch.
How do I wire the Ariett T?
Neutral into N, Permenant live into L2, Switch Live into 3.

C HCS

How high should I mount a C HCS?
No more than 400mm below the ceiling height.
Do you offer spare parts for a HCS sensor?
No.
How do you wire up a C HCS to a fan?
Permanent Live and Neutral into L and N on sensor. Switch live (if manual override) to TM. Link between Live and No. 2 which is common on the switch. No. 1 (normally open) to live on fan.
What is the maximum amperage for C HCS?
3 Amps. To determine whether a fan can be used with the C HCS sensor, you should multiply the running current by 3, as the start-up current tends to be around 3x that of the running current. The C HCS sensor can only be used on single-phase fans.
Where do I find the Tipo reference number on my sensor?
It is on the outside casing on the top. If the sensor is installed near to the ceiling you may not be able to see it.

C Temp, C Smoke, C PIR, C Timer

How do you wire up a C Temp/C Smoke/C HCS/C PIR/ C Temp to a fan?
Permanent Live and Neutral into L and N on sensor. Switch live (if manual override) to TM. Link between Live and No. 2 which is common on the switch. No. 1 (normally open) to live on fan.
Where do I find the Tipo reference number on my sensor?
It is on the outside casing on the top. If the sensor is installed near to the ceiling you may not be able to see it.
What range can the C-Temp be set at?
10 to 40 degrees. The C temp has the possibility to switch on/off the fan according only to a single temperature. C Temp - The circuit automatically turns the unit on when it detects a temperature above the pre-set value, adjustable with the external trimmer from 10 ° C to 40 ° C. When the temperature drops below the set value, the fan will continue to run for the time set on the internal timer, after which it will switch off. The sensor should be installed 1.8m above floor level.
What is the maximum ampage for C-Temp?
3 Amps. To determine whether a fan can be used with the C-Temp sensor, you should multiply the running current by 3, as the start-up current tends to be around 3x that of the running current. The C-Temp sensor can only be used on single-phase fans.

C1.5 Controller

Can you use the C1.5 controller on numerous fans?
Yes - as long as the its below the maximum Ampage. Multiply the ampage x 3 to get the startup ampage. Anything additional is the number of extra fans on controller. As a general rule no more than 3.

CA

Can the CA be mounted vertically?
Yes, in any orientation.
Can the CA range fan work on 10-12m of duct?
Yes, it will easily handle 10m rigid duct, resistance will be increased if flexible duct is used. The length of ducting possible is dependent on the air flow required and the total resistance within the system.
Is the CA fan a two speed fan?
Yes.
Does the CA fan have a non return damper?
No but you can purchase a backdraft shutter.
How do you mount the CA MD?
It comes with 2 mounting legs/feet. You bolt to the side of the unit and then on to the surface you are attaching it to.

Caladair

Can we select M6 filters with HRUs?
No Caladair does not do M6 filters.
Are the ceiling mounted HRUS bottom or side access?
Side access.
Can CBH and CBZs have heater batteries added to them?
Yes - but Caladair would have to do the selection due to the different modular box combinations.
Can a heater battery be added to the eventys?
Yes.
How do I select an extract fan to link up to BMS?
It has to be the CBZ or CBH Mac, diva or lobby version. Always go with Mac version as this is constant airflow unless CO2 or pressure is stated as the control.
Which HRUs connect to BMS?
All HRU units do, other than the Season version. You do not need to select Mac, Diva or Lobby, the constant speed can still link to BMS.
Do you do any C4 Coastal Protection extract fans?
Yes - You have to select Housing Ventilation, then either select the Ecoblue, Econizer or Ecovor.
Do you do any C4 Coastal Protection HRUs?
No.
Are any of your units HTM compliant for hospitals?
No.
How do you access the filters on the Neotime and Carma units?
From the side.
Can the Diablo extract unit be mounted vertically as well as horizontally?
No it can not.

Eco Dry

Can the Eco Dry be installed in a wet room?
The Eco Dry range has an IP protection grade IPX4. Usually the IPX4 products can be installed within Zone 2.

General questions

What are the differences between Systems 1, 3, and 4?
System 1 – Requires trickle vents in all rooms with external walls, with intermittent fans in all wet rooms. Advantages: - Low price, cost effective. Disadvantages: - High heat loss. System 3 – Trickle vents in all habitable rooms, with a centralised unit extracting from all wet rooms to outside, or decentralised units in each wet room. Advantages: - Flexible, either one air pathway through building, or multiple units to avoid ducting issues. - Continuous extract, for constant air renewal. Disadvantages: - Can be more expensive than System 1. - Heat loss through trickle vents. System 4 – Requires heat recovery unit, with no trickle vents within dwelling. Ducting will be required for extract system from all wet rooms to atmosphere. Ducting will be required from atmosphere (outside of building) to habitable rooms. Advantages: - Heat recovered from habitable rooms reduces heating costs. - Suitable for more air tight houses. - Gives a controlled air path through dwellings. Disadvantages: - More expensive than both system 1 and 3. - Need space for heat recovery unit and ductwork to be run through the house. - System will need to be installed and commissioned by a qualified engineer.
What is the difference between axial, centrifugal and mixed flow fans?
Axial fans move air from the front of the fan to the back, in a straight line. They are designed to move relatively high amounts of air at a low pressure. An example of an axial fan would be a typical desk fan. Centrifugal fans pull air in from one direction, and push it out at 90o (perpendicular) to the in-flow direction. Due to this they are capable of moving air at a higher pressure than axial fans are typically capable of. Mixed flow fans incorporate elements of both types of fan, and as such can overcome higher pressures in a system than axial fans, but less than centrifugal fans.
Do you do any IPX5 fans?
Yes. Both the Punto Evo and Punto Evo Flexo are IP45 rated.
Does Vortice have a dark room fan?
Yes. The Vario 230/9" AR (12452) can be used with the Dark Room Cowl Kit SA 230/9" (13004) to make it suitable for dark room use.
Do you do a panel fan?
Yes our Vario range.
Can I have separate intermittent extract fans from kitchen, bathroom and utility being ducted together, so there is only one duct run?
No, each room requires its own fan and ductwork to atmosphere. If a single outlet to atmosphere is desired with a single duct run, MEV might be a more suitable solution.
Do you do a 4" fan to be installed in a window?
Yes. Any Punto M100/4" with automatic shutters (A) is compatible with the Punto Window Kit 100/4 (p/n 22131). This allows a fan to be installed in a window of up 20mm thick, requiring a hole between 123-128mm diameter for correct installation.
Do you do a 5" fan to be installed in a window?
Yes. Any Punto M120/5" with automatic shutters (A) is compatible with the Punto Window Kit 120/5 (p/n 22132). This allows a fan to be installed in a window of up 20mm thick, requiring a hole between 143-148mm diameter for correct installation.
Do you do a 6" fan to be installed in a window?
Yes. Any Punto M150/6" with automatic shutters (A) is compatible with the Punto Window Kit 150/6 (p/n 22133). This allows a fan to be installed in a window of up 20mm thick, requiring a hole between 178-183mm diameter for correct installation.
Do you do a destratification fan?
The Nordik range of ceiling fans may be used for destratification.
What does LL mean?
Long life bearings. Units with this code come with long-life bearings that are guaranteed for 30,000 hrs of continuous running. Please note that only the bearings themselves are covered by this guarantee.
Should there be trickle vents in wet rooms when dMEV is used?
No, this reduces the ability of extract fans to draw air through the house, which will result in air stagnating in the habitable rooms of a dwelling.
Do any of your fixed grilles have insect mesh?
No.
Do you do a fan with a mechanically operated backdraught shutters?
The Vario and Punto models that contain an "A" in the product name come with mechanically operated backdraught shutters. The backdraught shutters for any other fan supplied with them are spring-loaded.
Is there a minimum distance between supply and extract grilles to/from outside on MVHR systems?
The minimum distance between connections to atmosphere must be 600mm, but we recommend 2m where possible to avoid short-circuiting of the the system.
Can you have a wood burning stove in a room with MVHR?
You need to read and comply with Part M building regs. You shouldn’t really have an extract fan / grille in the room where an open flue fire or appliance is located.
What is a SAP Calculation?
SAP stands for Standard Assessment Procedure. This is a standard test carried out by the Building Research Establishment (BRE). It is a test designed to compare different energy saving methods, by comparing SAP values, you are able to get an idea of how well different approaches save energy. These test provide us with our SFP values, which give an indication of how efficient our units are per unit of air moved. The commercial equivalent of this test is BREEAM.
Does a cleaner's cupboard with no window require a fan with a timer?
Yes.
System 1 - Does the kitchen or bathroom need a timer if there is no window?
Yes, any wet room with no openable window requires a fan equipped with a timer.
DMEV - Does the kitchen need a fan installing in it?
Yes, it should be positioned at least 600mm away from cooker and the cooker hood should be on recirculation mode.
Where does an inline fan need to be situated on a duct run?
It can be located anywhere provided there is adequate access for maintenance.
System 4 - Can you put a fly mesh on an external grille?
No, a fly mesh will greatly reduce the equivalent free area of the grille. This will increase the pressure drop in the system and adversely affect the performance of the unit.
Can I mix system 3 cMEV and dMEV in the same property?
Yes, both cMEV and dMEV fall under system 3 and as such can be used alongside each other within the same dwelling.
Do your domestic fans need an earth?
All VORTICE domestic fans are double insulated and therefore do not require an earth.
Why does my humidity (HCS) fan keep running?
The appliance features a relative humidity sensor that is factory set at 60%. When relative humidity exceeds that level, the appliance automatically powers on. This threshold setting can be modified by the installer to one of 4 levels: 60%, 70%, 80%, and 90%. You can alter the humidity trigger point on the fan, which can be found under a wax seal, using the slider switch found underneath. If you change the trigger point and the fan keeps running, it is likely that the relative humidity in the room is higher than the set trigger point.
What guarantee do your products have?
All VORTICE products have a two year warranty from the date of purchase.
What is the maximum length of run you can do in flexible ductwork?
Part F of the Building Regulations stipulates that flexible ducting should only be used for final connections, and in lengths of no more than 1.5m.
Why am I getting condensate falling through my grille?
Condensate forms because the air travelling within the ducting is warmer than the air that the ducting runs through. Issues with condensation can be avoided in a number of ways, including: 1) Using insulated duct for any lengths that travel through unheated spaces. 2) Where ducting runs horizontally to outside, it should be on a slight downward slope, so any condensate that does form doesn't run back into the room. 3) Where ducting runs vertically to an outside connection, a condensate trap should be installed as low as possible in the run, to catch any condensate that does form. This should then be drained away to an appropriate location, such as an outside drain or overflow.
Which is the data code needed for remittance?
You will see a 7 digit number: XXXX/XXX on a white label.
Do you do a bifictaed fan (a motor out of the airstream)?
Yes either our QBK Sal or Diablo unit.
For system 1 do I need a fan in the bedrooms or living areas?
If there is no openable window in the habitable rooms then you will need a separate fan which will achive 4 Air Changes an Hour (ACH). You cam work this out by multiplying the volume of the room by 4. (This is the purge value in Part F). This fan replaces the purge ventilation normally provided by an opening window.
Abbreviations of fans
A = Automatic Shutters AT = Automatic Shutters with Timer P = Pull Chord AP = Automatic Shutters and Pull Chord T HCS = Timer and Humidity Sensor LL = Long Life.
Can you mount any of the HRUs on an angle?
No you cannnot.
Do we do HTM compliant HRUs?
Yes we do.
What ventilation would you put in a roof space with lots of roof lights?
You require a minimum of 12ACH to reduce heat within a space. If there are large roof lights, this will result in temperatures increasing within the room due to solar gain. Usually solar gain is higher than the volume of air which can be extracted by ventilation to cool the room. The best options are to install solar shading via installing film on the glass, blinds on the outside and inside of the glass and by opening roof lights. You could also install a Vario with a controller. Set the fan on natural ventilation mode to allow free movement of air inside/outside the room.

HR200

Did the HR200 come with a remote control?
No it didn’t. The unit can be set up without the controller. A controller is available to be purchased for commissioning purposes only - making commissioning easier.
Does it have a condensate drain?
Yes it has an internal diameter of 19mm.
Does the HR200 EVO have a summer bypass?
No as its an older model, this was not present.
Does the HR200 EVO come with a controller?
There is no controller for the HR200 EVO unit. The commissioning and set up is done on the PCB. Refer to the HR200 commissioning instructions for how to do this. When it was installed there should have been boost switches installed local to each wet room.

HR200 BP

The controller is not linking up with the HR200BP unit?
1.   Have you extended the wires from the controller to the unit? If so, check these are wired correctly and no wires are crossed 2. Make sure on the axillary boost switch there is no voltage and its out and back from the pcb as its just a signal wire. These are the only things we can recommend. If these do not solve the problem, this suggests that there is a problem with the PCB. Contact VORTICE technical for advice.
What wiring do we need for the HR200BP Controller?
DO NOT USE 230V FOR BOOST (is a signal wire). None of our HRUs use 230V for boost, otherwise it will blow the PCB. For the wiring you need Live, Neutral and Earth for mains power. A 4 Core Cable to controller (Low Voltage Signal Wire). We recommend using shielded cable. Its an out and back cable (2 Core cable to boost switches) just a signal cable.
Why is the boost function on my HR200BP not working?
Has the unit been commissioned when installed? Check the wiring of the boost switches, that they are in parallel and are connected out and back from the terminal and not connected to the mains.
How does the HR200BP do summer by pass?
When the air being drawn in from outside is greater than the desired indoor air temperature, the heat exchanger will go into 'thermal bypass mode'. This imbalances the motors, decreasing the efficiency of the heat exchanger. This means that the incoming air will not be further warmed up by mixing with the air being extracted from the house within the heat exchanger.
Can the HR200BP be mounted horizontally?
The part number for the kit required to install the HR200BP horizontally is 22364. The unit is not suitable for installation in a ceiling void (as access is required), however can go in a loft. It has to be facing upright otherwise the condensate would pour out. Also you require access to the filters.
I am installing a HR200BP and the screen is blank?
1.Please double check the connections between the unit and the display (diagram in HR200BP folder). 2.Is the display connected directly to the cable coming out of the machine or has it been extended? If so, try connecting it directly to the machine cable. 3. Is it a new installation? If the wiring is correct then there are two options: - reset and reinstallation of the software (can be found in HR200BP folder) - replacement of the electronic board (1.247.000.197).

HR250 Neti

Which filters are in the HR250 Neti?
1 x G4 Filter (21116) and 1 x M5 filter (21117).
What is the password to commission the HR250 Avel?
'001

HR350 Avel

Can multiple C HCS-humidity sensors be connected to the Vort HR 350 Avel?
Yes the Vort HR350 Avel can be used with multiple C_HCS sensors. The sensor like the manual boost switches will need to be wired in parallel.
I have changed the filters on my HR350 and now cant get rid of the error message 'ALRN'
You need to carry out a reset procedure which can be found in the occupant instructions: 1. Press escape four times to get back to the main menu. 2. Press and hold the set button. The word 'Set' will appear in the lower left of the display. 3. Press the up button once. The word 'ALRN' will appear in the lower left of the display. 4. Press the set button. The alarm code will be displayed, eg Filt. 5. Press and hold the up and down butons together for a few seconds. 6. Press escape three times and the alarm menu should no longer be showing.
Why have I got an alarm icon on the HR350 Avel control panel?
This shows that something requires attention. To View The Alarm Menu: 1. Press and hold the set button. The word 'set will appear in the lower left of the display. 2. Press the up button once. The word 'Alrn' will appear in the lower left of the display. 3. Press the set button, the alarm code will be displayed. The alarm codes mean the following: ti - Indoor temperature sensor is faulty tout - Outdoor temperature sensor is faulty te - Exhaust air temperature sensor is faulty preh - preheater is faulty or missing (if applicable) Hito - outdoor temperature is higher than 45° Hiti - Indoor temperature is higher than 45° Filt - Clogged filters, see cleaning and maintenance.
How does the HR350 Avel do summer bypass?
When the air being drawn in from outside is greater than the desired indoor air temperature, the heat exchanger will close off causing the air to bypass it. This means that the incoming air will not be further warmed up by mixing with the air being extracted from the house within the heat exchanger.
The HR350 Avel controller is blank but there is power getting to the unit?
Is the screen completely blank? How close is the controller to the unit - may need to use shielded cables as there are so many Wifi signals flying around that can cause problems. If this does not rectify the problem, please email us the serial number on the box with the elctronics and we can check the software on the unit.
Where do you use the F7 filter on the HR350 Avel?
Use the F7 filter on the supply side and use the G3 for the other, as extract side should be clean. So use 1No. F7 filter per unit. F7 is used in very dirty environments.
Can we add any cooling to the HR350 Avel?
No there is no option for adding a cooling coil.
How do I wire the boost switches on the HR350 Avel?
Wire the boost switches in parallel . Black into common, Red into return. Is a volt free circuit.
Can you increase the ALRN settings on the HR350 Avel which remind you to clean/change the filters?
Yes - it can be changed to 3, 6 or 12 months. Please refer to the instruction manual for the HR350 Avel (12096), page 31-32 for how to amend the filter alarm settings.
How do you commission the HR350 Avel?
Please follow the HR350 Avel Commissioning Instructions.
What filters do I need for the HR350 Avel
You require 2 x G3 filters (22661).
I need a replacement controller?
Please can you desribe the controller to me or take a photo. Is is square or rectangular with a wave? The square version is the new controller.
What is the password to commission the HR350 Avel?
'023

HR350 Phantom BP

Can the Phantom BP be linked to BMS?
Yes - It can be linked to BMS.
What are the size of the spigots on the Vort HRI 200 Phantom BP?
125mmØ.
What are the size of the spigots on the Vort HRI 350 Phantom BP?
150mmØ.

HR450 Avel D

When you turn the boost switch off does the unit have an overun timer built in?
The answer is no, once the boost contact is opened via the switch the unit immediately switches to normal operation (previous speed)

Invisible Mini

What is the difference between the three Invisble Mini models?
12215 - Vort Invisible Mini - Has a Thermodynamic bypass, so works by unbalancing the motors 12216 - Vort Invisible Mini Evo - Has a mechanical bypass. 12218 - Vort Invisible Mini Top - Same as Evo but has a HCS sensor.
Can you wire up to a switch live and not use the controller?
No it has to be wired to the controller for commissioning purposes.
What is the code required to unlock the controller to commission the Vort Invisible Mini?
'023

Lineo

How do you wire up a timer Lineo?
Neutral into N1 Permanent Live into L2 Switch Live into 3 You would need to put in a Link between L2 & 4 to run on (High Speed) or a link between L2 & 5 (Low speed) Without this link the fan will not run.
How do you wire up a non timer Lineo?
Neutral into N1 Switch Live into L2 (High Speed) Switch Live into L3 (Low Speed).
How do you adjust the timer on Lineo T?
To adjust the timer you need to get to the PCB Board within the unit. On the end of the board there is an adjuster Screw that shows a plus and minus. Using a flat headed screwdriver. This can be adjusted from 3-20 mins. Fully minus equals 3 mins and fully plus.
Does the Lineo have an integral Backdraft shutter?
No it doesn't. You can purchase a backdraft shutter separately.
What is the longest length of ducting that can be used with the Lineo?
Lineo is ok up to about 5 to 6m, dependent on the number of bends (We would recommend you use rigid duct). If longer ducting required we would advise they use the CA range.
Can you override the timer on the Lineo T so it works with a PIR?
No - You cannot rewire the fan so that the fan turns on/off with a PIR instead of a timer. To do this you need a non timer fan.
Can the Lineo be mounted vertically?
Yes the whole range can be mounted vertically.
Does the Lineo require earthing?
No it does not as the unit is double insulated.
Can I wire up the Lineo so I can have a switch which goes between the two speed settings?
Yes put a two way switch between the links on L2 and L4 and L2 and L5.
Can a Lineo control two bathrooms?
This will work as long as resistance isn't too high, you need 15l/s per bathroom. The light switches will need to go through a relay/contactor. Otherwise you could get feedback that can turn the light on in the other room. The contactor needs to be suitable for mains voltage.
Can you wire the Lineo off the same circuit as the lighting if a dimmer switch is being used?
No you can not.
Can a Lineo be controlled by a C1.5 controller?
Yes the non timer Lineos can. Live and neutral into Live and neutral on the controller. Variable on controller (cross symbol) into N1, 2 on the controller to L2 on the fan.
Can you use a speed controller with a timer Lineo?
No, you need a non timer version. The timer circuit board needs a direct 230V supply; the speed regulator, on the other hand, regulates the output voltage, which will be lower than 230V, so the timer circuit board will not function properly.
Can you have a Lineo being turned on from two switches in two separate rooms?
Yes you just need to wire the switches in parallel and go through a contactor. You can use both the non timer and timer versions. If wired up with light switches, this can potentially cause lights to switch on, therefore we would generally suggest separate switch for the lights and fans or a double switch so they are kept separate from one another.
How do I wire a non timer Lineo so it runs on low speed until light is turned on?
Permanent Live into Switch Live, Switch between L4 and L5 to select speeds.
How do I wire a non timer Lineo so it runs on low speed until a PIR is triggered?
You need to wire up the fan  through a PIR between L2 and L3. The normally closed (when PIR is off) to L3/low speed. The normally open (when PIR is off) to L2/high speed. When the PIR is activated this throws the relay over to L2 (normally open) which turns the fan onto high speed.
How do I wire a timer Lineo so it runs on low speed until light is turned on?
Permanent Live into Switch Live, Switch between L4 and L5 to select speeds.
How do I wire a non timer Lineo so it runs on low speed until a PIR is triggered?
You need to wire up the fan  through a PIR between L2 and L3. The normally closed (when PIR is off) to L3/low speed. The normally open (when PIR is off) to L2/high speed. When the PIR is activated this throws the relay over to L2 (normally open) which turns the fan onto high speed.
Can you wire a non timer Lineo with a speed controller and 2 speed switch?
ot really as the speed controller would be connected to neutral which is where the speed switch would need to be.
I have wired my Lineo up correctly but unit isn't turning off?
There could be power getting to the switch live from somewhere. We have come across this with some LED lights. Test this by taking the switch live out of the fan and seeing whether the fan goes off. If it does, this shows the fan is working fine but power is somehow getting to the swictch live from somewhere.
Can you have two lineos serving two bathrooms and then joining with a t piece before exiting building in one run?
No each Lineo should have its own duct going to atmosphere, for resistance reasons and transferrence of smells.
Condensation is forming on the tiles in the bathroom when using a Lineo 100 T
Firstly is the ductwork running in an unheated void space? If so insulate the ductwork and install a condensation trap. Check the insulation of the room? If the room is poorly insulated then it doesn’t matter how much ventilation there is, the water vpour will hit the cold tiles and cause condensation. Potentially put the Lineo on low speed as it has a better performance. Also extend the timer length on the fan so it runs for longer after the light is turned off.
Can you insulate a Lineo?
It is possible to insulate the Lineo itself, as long as you only put insulation around the sides of the unit and do not cover the connection block on top of the fan.
Where is the data code on the Lineo?
Inside electrical box.
How do you wire a timer Lineo to run continuously?
Neutral into N1 Permanent Live into L2 Switch Live into 3 You would need to put in a Link between L2 & 4 to run on (High Speed) or a link between L2 & 5 (Low speed) (Link between L2 and 3 to make it run continuously).
What is the plastic plug over terminal 5 in the Lineo?
It is just to prevent a link being put in between 4 and 5.
How do you wire up a non timer Lineo with a CHCS and by pass the manual turn off, so it purely activates by HCS sensor (so no on/off switch)
Neutral into N on sensor Permenant Live into L on sensor Link from Permanent Live in to Sensor 2 (output) Link 1 (output of sensor) to L2 on fan Neutral from fan back to neutral.
Can two units be wired up using the same switch live?
Yes you can. When using the timer lineo, the timers need to be set for the same duration in both units.
I have wired the Lineo correctly and the timer still isn't working?
Make sure the permananent live is definitely a permanent live. If it is then there must be a fault with the fan.
Does the Lineo T have a cut out?
Yes it has a self setting thermal cut out on the motor. If you let the fan cool down, then the motor should reset itself and start up. If it doesn’t, this suggests that the motor has failed and needs replacing.
Why is my Lineo T running after the timer is finished?
Firstly is it wired correctly? Secondly there may be some leakage from the circuit controlling the light. Use a double pole switch so the light and fan are on different circuits, to eliminate feedback.
Why is the fan not drawing out much air?
Check the wiring, which duct is being used, how long duct, how many bends, how it's terminated, some roof tiles can cause a lot of resistance, try disconnecting the roof tile to see if that increases the airflow extracted. If no difference then sadly the unit must be faulty.
Can you have one controller serving a lineo for supply and another for extract?
Yes as long as the max amps will allow. It shouldn’t cause a hhhmming noise.
What side should the backdraft shutter be installed?
The side of the fan closest to outside.
Is it possible to have two PIRs linked to one Lineo?
Yes, it is possible; the two PIR can be connected in parallel mode.

Loran

Do you do HTM03-01 compliant AHUs for a hospital?
Yes.
Are the RXC/HE and SE bottom or side access?
Bottom access and cannot be reconfigured to be side access.
Do you do any C4 Coastal Protection HRUs?
The small heat recovery units (NRG FLAT / evo) are only suitable for INDOOR installation and no pre-coating of the panels is considered. On the other hand, for the CTAE air-handling units, we can select pre-coated panels or aluminioum or AISI304/AISI316 sytainless steel, we can select epoxy-coated plate heat recovery units and epoxy-coated fans, slides and frames for filters and coils in AISI304 stainless steel etc. I am not sure how close this gets to the ‘C4’ coastal proteciton, but generally speaking this should suffice, in any case we should check with the specific designer on the specific job we are dealing with.
Do you do spare controllers for NRGS?
No but the controller can be mounted upto 100m away but needs to be hard wired.
Can I select an NRG unit with a higher extract rate on the Eolus?
The software cannot select MORE return air than the supply, so you may select the whole unit with the higher air volume of the two, and the TOP controls option can definitely adjust small differences (maximum 25% between supply and return).
What accessories do you need to select when quoting an externally mounted unit?
1 x Roof for outdoor installation 2 x 45° hood with bird trap.
How do you access the filters on a NRG unit?
From underneath.
Why does the NRG Mega R not have the option for a defrost coil?
As a matter of fact this is not normally used for rotary wheel air handling units, since rotary wheels resist down to -30°C before risdking to freeze, whilst plate heat recovery units start freezing at around -10°C so a defrost kit is recommended.
Do NRG units come with a integral acoustic barrier mat?
No, Normally the sound reduction is done by the casing panels themselves, polyurethane insulation and 25mm for the NRG FLAT and 50mm for the NRG FLAT EVO units.
Can any of the Loran units be installed outside?
Only the Vort NRG Mega and NRG Mega-R can be installed outside.
Can we add a DX coil to our NRG units?
Not at the moment but this is being looked into.
Information regarding NRG unit Flat & Mega to controller wiring Eco, Plus and Top controls
NRG unit Flat & Mega to controller wiring Eco, Plus and Top controls This overrides the manuals VAC- to 00 VAC+ to 4.8 CAN+ to 5.5 Can- to 5.6

Nordik Int Plus 1120/48

What controller do you use if you wish to control more than one fan?
Part number 12967 can do up to 6 fans as it has a max load of 450W. All of our sweep fans are 70w. Part number 12955 is only suitable for one fan as it only has a max load of 100w.

Optimal Dry

Why is my Optimal D running on for prolonged periods?
Firstly we would suggest turning down the sensitivity on the PIR. If this doesn’t work it could be caused by Rogue signals from the PIR or Light reflecting off the floor, triggering the PIR. If it is none of the above then this suggests that the fan is faulty.

Penta

Can I use a Cooker hood at the same time as the Vort Penta?
Yes you can but it needs to be on re-circulation mode not extract.
How do you boost the system using the Vort Penta?
You can have it wired up to the light switch so when you enter the bathroom or kitchen it will turn the system onto boost. Or you can have it wired onto a separate switch which you would need to turn on as you enter the room but you will need to remember to switch it off otherwise the system will stay on boost.
Is the Penta unit continuously running?
Yes the unit runs continuously on trickle ventilation unless manually put into boost either by a switch.
How do I wire up the controller with the Penta?
Live and neutral into speed controller, N1 from fan into N1 on controller, S1 on controller to L2 on fan (low rate), S2 on controller to L4 on fan (mid speed), S3 on controller to L3 on fan (high speed)
Can the Penta be ceiling mounted/wall?
Yes it can be mounted pretty much anywhere inside a property.
Can the Penta unit be accidentally turned off?
There should be an isolator switch close to the unit, so check this hasn’t been turned off.
How do you wire the Penta up?
There should be an isolator switch close to the unit, so check this hasn’t been turned off.
For multiroom ventilation, can the Penta be turned off in certain rooms if wanted?
No it’s a continuously running fan, so cannot be singled out per room.
Why does the Penta now come with a controller?
To comply with ERP regulations that were brought out earlier this year. It allows you to set the fan on trickle, medium or boost speeds. However the fan can be installed without the controller if wanted.
What is the maximum length of duct run you can use?
We suggest not to use rigid duct runs any longer than 8m.
Can the Penta be used with a speed controller?
No as it’s a continuously running, self balancing fan.
Can the Penta be used in scotland with Scottish regulations?
No the Penta cannot as it does not have a variable speed setting. As the regs are different in scotland they require increased extraction rates. A Vort Leto can achieve these rates.
Does the Penta require earthing?
No as it's double insulated.
Why is my Vort Penta making a rattling noise?
The first thing we usually suggest is to check that nothing has manged to get into the ductwork and is flapping around, or that nothing has got into the Penta itself. Secondly check that no parts of the Penta have become loose which is causing the noise. In terms of servicing, the unit does not need require any regular maintenance. The only thing we would suggest is to potentially dust off any dust which has formed on the grilles in the wet rooms. In terms of life expectancy it is hard to say, as they can last numerous years. We generally find that when a unit does fail, that it is the capacitors or motors that have failed.
Where are the HCS located in the new Penta HCS?
There are 2 humidity sensors on this unit. One located in the 125mm kitchen port, just inside the spigot. There is another in one of the 80mm spigots, which can be seen on diagram 23, page 26 of the instruction manual. If the unit is sensing humidity above 60% it will go into boost mode until the levels drop. The HCS trigger levels can be changed between 60% and 90%, this is also shown in the manual and is on the top of the unit. By raising the trigger point this may reduce the number of times the unit goes into boost and makes a noise which you can hear.
How do you wire the Penta HCS?
It is a continuously running fan Min speed: Perm live into L1 and Neutral into N Mid/Max speed: Perm live into L1 and Neutral into N, Switch Live into Max with link between L2 and L1 (The switch live is the boost switch )
Which connections must I use on the Penta?
There is a 125mmØ Spigot to terminate to outside. You must use the 125mmØ to the kitchen and then begin to use the 80mmØ. There are blanking plugs within the box for any spigots that are unused.
Do I use duct valves with the Vort Penta?
No, you will need our low resistance fixed grilles instead.
Why is my Vort Penta not working?
Check that the unit is getting power to it. The unit should be on a fused spur. The unit has a couple of capacitors and a motor. If the capacitors are running fine and the unit is still not working then it must be the motor.
Does the old Vort Penta have the same support brackets as the new Vort Penta HCS?
Yes it does, it’s the same part code.
What are the SAP values for the Vort Penta?
We have never tested the machine according to the SAP Appendix Q test method. We have a graph available containing the specific consumption for each speed.
Can you use a PIR with a Penta MEV HCS?
Yes.

Platt

Can the Vort Platt be used in Scotland with Scottish regulations?
No the Platt cannot as it does not have a variable speed setting. As the regs are different in scotland they require increased extraction rates. The Leto can.
How many rooms can the Vort Platt serve?
Suggested for kitchen plus two wet rooms.
What is the maximum length of duct that can be used with the Vort Platt?
We suggest no greater than 6m from fan to grille, otherwise the reistance will be too great.
Is the Vort Platt SAP registered ?
No.
What type of motor does the Vort Platt have?
AC motor.
Does the Vort Platt need commissioning?
No the unit is self regulating.
What type of grilles do you use with the Vort Platt?
Low resistance grilles, same as the Penta.
Can the Vort Platt be used when there is only one wet room?
No has to be Kitchen + 1.
Can the Vort Platt be installed upside down?
Yes.

Prometeo HR400

What does ER01 Code on my HR400 Prometeo Controller mean?
Bypass defrosting valve blocked. 1. Check that something has not blocked the ducting. 2. Remove the supply ducting from atmosphere so you can see the valve in the unit. 4. Use controller to put in summer bypass mode. Observe the operation of the valve to see if it moving 5. If still showing the error the stepper motor/bypass part has failed.
What does ER02/03 Code on my HR400 Prometeo Controller mean?
Motor driving outside air intake/stale air exhaust is blocked 1.Try display, minus, display, plus to clear error 2. Check the ducts to outside to see if anything is blocked.
What does ER04 Code on my HR400 Prometeo Controller mean?
Handheld remote not communicating with unit. When forcing the handset to communicate it isn’t getting a reply (unit and handset has a unique handshake) Could be caused by : 1. Batteries have gone flat - not enough juice in handset to send signal so batteries need changing and need to do re setting procedure 2. Insulation in loft or foiledback insulation could interfere with signals (reflets or bouncing) - there is an antenna that can be put in loft to help signal. Try Reset Procedure - see below: Ensure the controller is plugged into the outer whole of the unit 3. Take batterys out of the handset 4. Switch unit itself off at isolator (should be an isolation switch next to the unit) 5. Leave everything switched off for a few minutes 6. Put batteries back in handset (should hear 2 beeps) 7. Turn unit on at isolator (should hear unit callobrating - starting up) - if unit is not starting up it means that there is no power getting to the unit. Need a qualified person to check the fused spur. If fused spur okay then the pcb board needs changing. 8. In first 60 seconds of turning the unit on press and hold down the enter key on the handset 9. Once the unit and handset have coupled up you will hear a long beep for about 8. secs from handset 10. If reset doesnt work then PCB Board needs replacing. Vortice can send a spare parts quotation out for this part. 11. To check if reset has worked, there should now be no error messages, and you can press the mode button from autmatic to manual and then back again, to make sure everything converts ok
What does ER05 Code on my HR400 Prometeo Controller mean?
Filter Need Changing The periodical cleaning and maintenance of the filters is important. The filters must be kept clean to ensure a correct and healthy operation of the appliance. It is advisable to replace the filters once a year and inspect and clean every 3 months. The controller will show a telephone symbol icon when the filters require attention: if nothing happens the unit shuts down to protect itself. Reset Procedure: Switch off Prometeo from remote control 2. Wait a minimum of 15 seconds and switch off the Prometeo from the main power supply 3. Check / clean / replace filter. Note that the filters should be replaced in the same orientation as they were removed. 4. Switch on the Prometeo from the main power supply. 5. Wait a minimum of 10 seconds following the completion of the calibration process (during which time a motor noise is audible) and switch on Prometeo from the remote control.
What does ER06 Code on my HR400 Prometeo Controller mean?
External Temperature Sensor Problem - Try cleaning the sensor and ensuring everything is connected correctly, if still not working you potentially need a new sensor.
What does ER09 Code on my HR400 Prometeo Controller mean?
The humidity sensor isn't active 1. Try the reset procedre using the key sequence 'Display', '-', 'display', '+' 2. Check the sensor wiring - disconnect and reconnect the sensor from the wiring harness 3. Replace the sensor (mini PCB) and wait for the first humidity percentage reading 4. Replace the sensor wiring (faulty connection on the PCB) 5. If the error 09 is still displayed, replace the main PCB.
What does ER10 Code on my HR400 Prometeo Controller mean?
C02 (temp and humidity)sensor in the stale air outlet duct leaving the household upstream of the exchanger not active 1.Try display minus, display plus to clear error (try x 2 times) - can take up to 24 hours for the C02 to calibrate itself - Make sure the connections are plugged back in and tight. 2. Disconnect the circuit board, plug back in - check to see if there is duct or mess around it (Condensation on the board can break it). 3. If none of above work then customer will need a replacement C02 board (Vortice can prepare a spares quotation for this). In order to send a spare part out we will require: - Serial number of unit (located down right hand side of shield - also on guarantee slip - Colour of front shield (red, blue or grey) to determine what model When disconnecting the sensor, turn the unit off from the controller. Do not switch off power to the unit.
What does ER14 Code on my HR400 Prometeo Controller mean?
The indoor temperature is higher than the threshold limit (+50°C) If being sitting for a while could be an issue with the sensors. Try display minus display plus.
The HR400 Prometeo controller is not pairing with unit
Is the unit turned on? Pull the plastic cover down on the controller and there is a power button on the left hand side. Clear any error codes by doing display - display +. Can set date and time by pressing 'set' button where it will then flash. Keep pressing the next button to set the date and time. Do not change anything else/airflows as the unit should have been commissioned on install and airflow set up.
Power getting to HR400 Prometeo but nothing happening, starts up and then is turning off, why is this?
What is the temperature where you are? Where is the unit kept? The unit could be going into frost protection mode (which starts at 4 degrees) in order to protect itself. The unit will start up every hour, access the temperature and if too cold will turn off until the surrounding temperature warms up.
Why am I getting a error message RH% BP% on my HR400 Prometeo?
The unit has gone into summer bypass mode. The internal temperature is higher than the trigger point.
How often do I clean/change the filters on my heat recovery unit?
Clean the filters every three months by hoovering them and replace annually.
Do I need to re-commission my HR400 Prometeo when installing a new PCB?
The unit will need to be recommissioned after a new PCB has been installed . An anometer will be required to check flow rates for each room.
What are the average relative humidity, CO2 and temp settings on the HR400 Prometeo unit?
65% relative humidity, 2800 CO2, Temperature is personal to you and comfort level.
Why is my controller blank and only making a beep noise on the HR400 Prometeo?
Firstly check and change the batteries? Has the connections to the batteries been damaged? If not then you need a new controller. We need the serial number of the unit to identify which controller you need.
If I turn the HR400 Prometeo on to boost, how long will it stay on boost for?
Press once = 10 minutes and then it will return back to trickle Press twice = 20 minutes and then it will return back to trickle Press three times = 30 minutes and then it will return back to trickle Press four times = goes to trickle.
Can I turn the CO2 sensor off completely on the HR400 Prometeo?
Please try the below three steps first to see if this rectifies the problem. 1.Try display minus, display plus to clear error (try x 2 times) - can take up to 24 hours for the C02 to calibrate itself 2. Disconnect the circuit board, plug back in - check to see if there is fluid or mess around it (Condensation on the board can break it). 3. Have you cleaned the filters recently and done a reset procedure, as this a regular problem we come across? If there is a telephone symbol showing on the controller this can cause the unit to stop working. You can see how to do the reset procedure in the occupant instructions. If you would like to turn the CO2 sensor off completely: - Press the set button - Scroll through to the CO2 setting - Set the CO2 @ 4000 and this will turn the sensor off. Please try the below three steps first to see if this rectifies the problem.
Can I put a HRU in an airtight cupboard?
The Prometeo can be be boxed in an insulated cupboard; please consider the space in order to access to the front cover. It must be accessible for filter maintenance and/or heat exchanger cleaning.
There is no power getting to my HR400 Prometeo unit?
Is there any noise - like the unit trying to start up? If not it could be the 1 AMP fuse. There is black box (2x2 inches) on the power lead, check this fuse hasn’t blown. Make sure it is isolated at the fuse before you open it up. If the fuse keeps blowing this means there could be a problem with the PCB and it needs replacing.
How do you know if the HR400 Prometeo unit is running?
What is showing on the controller? If you can only see the date and time then the unit has been switched off at the controller. Press the 'ON' button on the controller to switch the unit back on. Then you should be able to see either 'Auto' or 'Manual' or 'Summer Bypass' showing the unit is running.
What type of sealant is needed for the HR400 Prometeo?
You will require some neutral alkoxy silicone sealant to seal the unit back together again. It is important that the unit is sealed properly to prevent any moisture getting into the unit.
Can you upgrade a HR400M to a HR400+?
Yes however you would need to buy and replace the following items: main pcb, sensor pcb, new wiring harness, RF controller.
Do you do a pre or post heater for the HR400 Prometeo?
We only do a pre heater to prevent it freezing up - 22467.
What does DEF mean on the HR400 Prometeo?
It has gone into defrost mode as the external temperature is 4 degrees or less. This is to prevent cold air from entering the unit and the property. Leave the unit alone and it will come out of defrost mode when the temperature rises.
Can I check if the PCB board is defective on the HR400 Prometeo?
You can check if the electronic board is defective by trying the following procedure to inhibit the filter control: INHIBITING AUTOMATIC CONTROL OF FILTER OCCLUSION The installer can inhibit automatic control of blocked filter status by selecting the following keys in rapid succession DISPLAY - SET - NEXT - MODE - DISPLAY. A sound signal (long beep) will confirm that the command has been implemented. Repeat the key sequence to re-enable automatic control. Try to deactivate the control and see if the machine restarts. You can then reactivate it and check if the error is still present. In this case, it will be necessary to replace the electronic board.
I do not have boost switches outside my wet rooms?
The unit must have been installed incorrectly and does not comply with building regulations. There should be a boost switch allowing the customer to switch between trickle and boost outside each wet room. If you do not want to damage the walls by installing new wiring, you can potentailly install wireless switches (by others) and connect back to the machine,. However these transmiters/recievers can be expensive and must be bought elsewhere.
Which way should the arrows be pointing on the filters?
They should be pointing down.

Punto

What are the time limits on the Punto T ?
Minimum of 3 minutes turned fully anti-clockwise, Maximum of 20 minutes turned fully clockwise.
Is this fan suitable to duct to roof tile vents?
No we would recommend wall installations only as this fan is not powerfull enough to compete against the resistances within the ducting and the roof tile. (It's not also best practice). We would recommend our Vort Quadro range as it is a centrifugal fan and can be fitted with longer duct runs.
How do you remove the cover from a Punto Fan?
As you look at the fan and you have the button on top right and the Vortice logo at the bottom. You need to get a flat headed screwdriver and on both left and right hand side of the fan you need to push the screwdriver in behind the front grille which should release the cover.
How does a Pull cord Punto with Automatic shutters activate the shutters?
All Punto A models come with integral automatic shutters.  These are operated by a thermal actuator and will open about 20 seconds after the fan starts and will close 30 to 40 seconds after the fan stops. 
Does the Punto have a backdraft shutter?
No, so you would need to use a gravity grille. Or select a model with automatic shutters (A).
Does the Punto Filo have a backdraft shutter?
Yes, so you would need to use a fixed grille.
Why is the airflow so low from my Punto Filo fan?
The back draft shutter could be trapped, preventing the air flow. There could also be a blockage in the ductwork.
Can the Punto be mounted on the ceiling?
The Punto is an axial fan, which does not produce enough pressure to overcome the resistance from the ductwork and termination when mounted within the ceiling. For ceiling mounted fans we recommend the Quadro Micro in bathrooms.
How do you wire the Punto up?
Neutral into N1, Switch live into L.
Can you use a speed controller on the non timer Punto?
Yes you can use a C0.5 5 Speed Controller (12987), however we do not believe this would make much difference to the fan and could potentially cause the fan to stall if speed set too low. The better option would be to go for the Vario 150/6” ARI (12613) which can be linked up to a CR5 5 Speed Controller (12943).
Can the Punto work with 1m of ducting?
Potentially yes, but we would still only recommend these fans to be used for wall installations terminating to outside.
There is a flapping noise coming from the Punto Filo.
The noise could possibly be caused due to an incorrect installation: - The backdraft shutter could be catching on the impeller - The backdraft shutter could be caught - Has the builder used flexible ducting for the wall liner? This should be rigid and could be causing the backdraft shutter to catch on it
Does Punto Evo Flexo range have a backdraught shutter?
Yes it has an integrated butterfly backdraught shutter fitted to prevent unwanted air inflows when the unit is switched off.
Where would I find the data code on my Punto Evo Flexo fan?
If you take the from cover off there is a box which has 2 screws in it that house the terminal black. If you unscre this you will find it inside.
Can a Punto Ghost be used to transfer air from one room to a corridor?
Yes it is a temperature blending fan.
Can a Punto Ghost be used when there is a log burner/open fire?
No as this can depressurise the room, resulting in poisonous emmissions being drawn into the room.

QBK

Can the QBK SAL be located outside?
Yes if you get a raincover with it.
Can the QBK SAL be turned around and used as a supply fan?
No, only for extract.
Can you link the QBK SAL to BMS?
No there is no option for this.
Can the QBK Quiet be turned around and used as a supply fan?
Yes it can.
Can the QBK Quiet link it to BMS?
No there is no option for this.

Quadro

Does the Quadro fan need to be fused down to a 3 Amp?
It doesn't say in our instruction manual but we would recommend that it is fused down to a 3 Amp on the Micro, Medio and Super.
Can you wire a Quadro HCS to a Dimmer switch?
No as it reduces the voltage.
How long can the ducting be when fitting a Quadro?
As a rule with a Quadro Micro we would say the maximum flexible duct would be 6m + 2 x 90 degree bends. With rigid duct it can do 12m however if serving the kitchen, you may need to increase the ductwork size from 100 - 150 dia.
How do you wire up a timer Quadro?
Neutral into N1 Permanent Live into L2 Switch Live into 3 You would need to put in a Link between L2 & 4 to run on (High Speed) or a link between L2 & 5 (Low speed) Without this link the fan will not run.
How do you wire up a non timer Quadro?
Neutral into N1 Switch Live into L2 (High Speed) Switch Live into L3 (Low Speed).
Do I require a timer on the Quadro fans?
With intermittent fans, If the fan is in a room with an openable window then you don’t need a timer. If the fan is in a room with no openable windows then you will require a timer.
Can I replace my quadro micro with a more powerful one in an ensuite?
You need to be careful as a bigger fan will mean an increase in resistance, as resistance is expendential to airflow, so if you double the air flow you quadruple the resistance. You would have to make sure the duct is suitable to compensate the new rates and the roof tile was not causing too much resistance.
Can a Quadro T HCS be wired so it comes on and off with the HCS only?
Rewire so Neutral in N1, Permenant live into L2, link L2 to 4 or 5 dependent on speed, so will only come on when humidity triggers sensor. Cant eliminate timer as this stops the fan from hunting when the humidity is close to the trigger point, so the fan isnt constantly coming on and off
Why is my Quadro T HCS running continuously?
The appliance features a relative humidity sensor that is factory set at 60%. When relative humidity exceeds that level, the appliance automatically starts up. This threshold setting can however be modified by the installer to 4 levels: 60%, 70%, 80% and 90% (Page 49, fig. 34). You can alter the humidity trigger point on the fan, which can be found under a wax seal, where you will see a slider switch. If you change the trigger point and the fan keeps running this will be because the ambient relative humidity is higher than the trigger point.
Why does my Quadro ceiling kit not fit?
Is it the correct kit? Are the extension plugs on? How thick is the ceiling? The kit is designed to fit 12-15mm thick ceiling. If thicker then use the extension plugs and this can be used on a ceiling size of 25-27mm. In some rooms, double boards may be used in the ceiling to increase fire protection eg kitchen.
If you have a Quadro HCS can you bypass the HCS and not use the sensor?
No this can't be done.
I have the Quadro timer fan wired up but it goes off when the light is switched off?
Have you wired the fan correctly? Is there power getting to the fan? - Even when the fan is off, there should be power getting to the fan as L2 is a permanent live. The permanent live runs the circuit board. The switch live acts as a switch. L4 and L5 power the motor. The link allows you to swicth between the two speeds. Check that the permanent live is actually a permananet live, if it is a switch live then this will cause problems.
Does the Quadro fan have a backdraft shutter?
Yes, so use a fixed grill with this fan.
Can I purchase replacement filters for my Quadro?
Yes you can purchase them direct from our website by searching the appropriate part code in the search bar: Quadro Micro (Surface mounted) - 1186047001 Quadro Micro (Inbuilt) - 1186047004 Quadro Super (Surface mounted) - 1186047003 Quadro Super (Inbuilt) - 1186047006
There are no references on the terminal blocks whilst I'm trying to wire the fan up
The terminal block references are moulded into the body of the fan below where the connections are made, so you should be able to the wire the fan using these references.  
If you want to fit a recessed version into a stud wall do you require the ceiling / fixing kit?
We would advise you use the kit as it makes good on the hole that has been cut within the stud wall and also the fan will fit securly within the kit so its held in place. If it is a double thickness stud wall there are extension pegs with the ceing kit which you can use.
Why is the Quadro spigot 3.5 inches in dia?
There should be a white silicone ring within the box which fits around the spigot to increase the diameter of the spigot to fit nicely within 100mmØ duct.
What is the square box on the inside of the front cover on the Quadro Super GB?
The unit is equipped with a Timer board which signals when the filter needs to be cleaned when the LED lights up. At first activation, remove the protection tab and initalise the timer by pressing the reset button for atleast 1 second: the LED will flash quickly five times and switch off, indicating that the timer is initialised.

Quadro dMev

When do you use the timer version of the Quadro dMEV fan?
If the customer is wanting to run fans continuously then use a non timer version, even in WCs. Only use the timer version if the customer requires a HCS.
Can the Quadro dMEV be used with our sensors?
Yes, go with non timer version.

Tiracamino

When should my Tiracamino fan be running?
Constantly when the fire has any heat even when just hot embers. Otheriwse it can cause the fan to become over heated and damaged if not running.
High winds have caused the Tirracamino to stop working.
Increase the speed of the fan to overcome the additional presure from the wind.

Twin fan

Does the Twin fan have backward curved impellers?
No it has forward blade impellers.
Are the twin fans corrosion resistant?
The Twin Fan range doesn’t have a corrosion resistant treatment.
Can you install a changeover switch and speed controller with the Twin Fan?
Yes, part code 22709 Auto Changeover Controller.
Can the Twin Fan be installed upside down?
Yes, no problem at all.
Can the twin fans be used for supply?
Yes, however as they are centrigual fans, you will need to rotate the orientation of the fan.
Can the twin fan be installed outside?
No.
Can the twin fan be linked to BMS?
Yes - there is an output on the 22709 Auto Changeover Controller, so can be linked to BMS.
Can one controller do two units?
No, you need one controller per unit.

Vario

Is the Vario fan reversible?
Yes. All variants of the Vario are reversible except the models with a pull cord. To use the reversible function, a speed controller will be required. This can be one of the following: 12941, 12943, 12944, 12945. All of these controllers except 12943 also have a natural ventilation option. This opens the shutters without turning the fan on.
Does the Vario have a timer on it?
No. The Vario can be used with the additional C Timer module (12999).
If a PIR is already controlling a light, can a Vario be installed so it is activated by it?
Yes.
Can you use a C2.5 controller to control 3x 230/9 Varios?
Yes, the C2.5 controller is sufficient to control 3x 230/9 Varios. However, this controller is not able to provide natural ventilation or reversible functionality.
Do the Varios have automatic shutters?
All Vario models come with integral automatic shutters.  These are operated by a thermal actuator and will open about 20 seconds after the fan starts and will close 30 to 40 seconds after the fan stops.  The shutters on the pull cord  version are operated manually via the pull cord. The automatic shutter mechanism can be found on the side of the fan (brown in colour with two wires going in). The black lever mechanism which opens the shutters is above it. The front cover must be secured on the fan otherwise the shutters will not open.
Can the Vario be installed in triple glazing?
No, we do not have a seal for triple glazing.
Does the Vario controller need low voltage wire or 230V?
230V.
Do you need separate power supply for the Vario fan and controller?
No.
I have wired up the CR5 controller to the Vario fan correctly but the controller is not working?
Check the fuse in the controller, If there is power to the fan and the fuse is ok then the controller is faulty.
For the surface mounted Vario, what size hole do I need to cut to go through the wall? Is it the same as the dimensions shown in the figure when it is cut through glass??
Yes it’s the same dimensions.
I have a CR5 controller issue - no power getting to controller?
Is the controller turned on? 0 = off, I = on. What is the speed set at? If turned on and not working then the fuse in controller may have blown. To get to the fuse: Take off the front cover Take out the body of the fan There is a slot at the end of the moulding and the fuse is in there. Before testing the fuse it might be best to bench test the fan to check that the fan isnt the problem. N into N4, L into L2, Link between N4 and 3.
Can I use one CR5 controller on 2 Varios?
If they are LL versions, then it is one controller per fan.

VMC Eco

Do you still do the VMC Eco?
No we no longer make this product. It was replaced by the Penta MEV HCS 12103.

Vort Kappa

Can the Vort Kappa be mounted vertically?
No it has to be mounted horizontally.
How do you wire the Vort Kappa?
To set the high speed you need to do the following: Neutral into N1 Permanent Live into L2 Switch Live into 3 (This turns the fan on) Need to put a link between 4 and 6 and this will set the unit on the high speed (Without this link the fan will run on the low speed).
What is the difference bewteen the old and new Vort Kappa wiring?
The old Vort Kappa had a AC motor which did not comply with ERP regs. Therefore it has been updated to an EC motor with a circuit board. We are not allowed to sell the old Kappa now but wholesalers can run their stocks down.
Can you connect the Kappa ES to a C1.5 controller?
Unfortunately the Kappa cannot be connected to the C1.5 controller. It can be controlled by 12828 0-10V potentiometer.

Vort Leto

The Vort Leto motor needs changing, how do I get to it inside the Leto?
Switch off at mains and disconnect the fan from any power supply. Remove the top panel by removing the screws. To remove the PCB, disconnect the clips on the PCB. Unscrew screws to remove the PCB from the fan. To remove the motor or propeller, unscrew the motor holder. There are four screws around the edge and four screws in the centre that need removing. Unclip the black cable tidy and make sure the cables are straight. Remove bung. Pull the motor holder out of the fan. Pull away the motor and propeller, whilst carefully threading through the motor cables. Unscrew and remove the nut on the front of the propeller. Carefully separate the motor from the propeller.
Is the Vort Leto continuously running?
Yes at a trickle rate and then can be boosted to a higher rate.
Can I add a humidity sensor or PIR to a Vort Leto?
Yes you can as long as they are wired up in parallel. The system will either boost if the humidity levels rise above the trigger point and then drop back down to trickle when it falls below this level or you can boost the system using the boost switch and turn it off.
Is any maintenance required on the Vort Leto?
All we suggest is to simply hoover across the front of the griles to remove build up of dust/lint. But do not alter the grille settings by moving them.
Can the Vort Leto be used with a speed controller?
No as it’s a continuously running fan.
I am trying to commission the Vort Leto and it is not responding?
If the Leto has been powered up for more than 1 hour the unit will automatically memorise the settings at the time. To change the settings you need to carry out a reset procedure (can be found in commissioning guide): 1. Turn the Leto off at the power supply 2. Wait a couple of minutes 3. Turn the Leto on at the power supply 4. Reset the potentiometers RV1 and RV2 to the zero position. Turn them fully anti clockwise to the stop. Be careful not to overturn them past the stops as this will damage the PCB 5. The fans speeds can now be adjusted.
What do the fault codes mean on the Vort Leto? Fault codes (DL1 and DL2)
DL1 Off and DL2 Flashing (Fast 2 per second) = Pcb does not detect motor. If new return, if old then the motor may have failed DL1 off and DL2 Flashing (Slow 1 per second) = PCB has detected an overcurrent in the hardware, if new return, if old then the PCB may have failed.
Can the Vort Leto boost from a light switch?
Yes as long as you use a double pole light switch and a low voltage back to the unit.
What size are the connections on the Vort Leto
125mmØ
Does the Leto have a adjustable timer?
The old version, No. The RF version, Yes.
Can the Leto unit be installed upside down?
The answer is yes it can be fitted in any position.

Vort Micro T

How do I wire the Vort Micro T?
The wiring should be as follows : Neutral into N, Premanent Live into L and switch live into TM.
What is the IP rating for the Vort Micro T?
IP20, so is not suitable for Zone 1.
starchevron-down